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Frequently Asked Questions

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• Providers

  Will I be required to report any quality measures for Empower?

  Empower is committed to ensuring that continuous quality/performance improvement occurs. There is consistent and ongoing monitoring for applicability so Empower can achieve efficiency and effectiveness with improved outcomes for our members. HEDIS Measures will be used.

  Why is the PASSE program good for my patients?

  The goal of the PASSE model is to improve the health of Arkansans who need intensive levels of specialized care due to behavioral health issues or developmental/intellectual disabilities. The PASSE model includes Care Coordination, which coordinates care for all community based services to improve total health outcomes for these members.

  What training will be provided to me as a PASSE provider and when?

  Please check Empower’s Providers page and click Provider Training regularly for upcoming trainings and educational opportunities.

  What is Empower Healthcare Solutions (Empower)?

  Empower is one of four PASSE organizations in the state. We empower individuals to lead fuller, healthier lives at home and in their communities. PASSE (Provider-Led Arkansas Shared Savings Entity) is a Medicaid program to address the needs of individuals who have intensive behavioral health, intellectual disability, or developmental disability service needs.

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• Pharmacies

  How do i get my pharmacy information?

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• Members

  What if i have not received my Empower ID Card? How do i get my Empower ID?

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